FAQ's

 
  • Where do you deliver to? 
We deliver Tailormade sewing cabinets for FREE anywhere in the area from Wollongong to Batemans Bay.

We use SENDLE to ship all sewing machines within Australia only.
As they are over $100, they are shipped for FREE.

We ship fabric and all other product ( except sewing machines and cabinets) to the following countries
Australia, New Zealand, USA, UK, Ireland, Netherlands & Canada.
  • What are my options for International Shipping?
There are three options for Internatinal Shipping.
1. Eppiflex Mini La Passacaglia Kits - we can ship up to 3 kits in an envelope for $3
2. Shopping cart under $100 - will be charged at $10 Capped Rate Shipping
3. Shopping cart over $100 - FREE Shipping. 

​We will always try to get you the best possible value for money when it comes to shipping. If we find we can get it to you for less than you have been charged, you will receive a refund on the difference.

 Please be aware that there will be a handling time associated with this. We endeavour to get your parcel to you asap.

According to the Australia Post website typical International shipping times*  are as follows

Standard - 5 Business days

In our experience its not as fast as that. Its much more like 4 weeks. 
We will be looking at replacing our carrier as soon as operations allow us to. 


All items shipped within Australia will be tracked.

Shipping Insurance is strongly recommended for all overseas buyers, as we will not be held responsible for any goods lost in transit. We will always email you notice of shipping when your goods are despatched. 
  • What about faulty goods?
Customer Returns Policy
As per our statutory obligation we will accept customer returns on any product found to be faulty or unfit for purpose. Goods are returned at the buyers expense, and inspected by us before any refund is issued. No refund on shipping expenses. Please allow 7  - 14 days for a refund to be credited to your account once it has been granted.
  • What about warranty on sewing machines?
Pfaff and Brother offer a warranty on all sewing machines.
Please be aware that all warranty work will need to be undertaken by an authorised service technician or you may void your warrantee.
Should you prefer us to carry out your warrantee work on a machine you purchased from us, it is your responsibility to cover costs of shipping.

 

 

 

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